TY - JOUR
T1 - ED patient satisfaction
T2 - Factors associated with satisfaction with care
AU - Marco, Catherine A.
AU - Davis, Andy
AU - Chang, Sylvia
AU - Mann, Dennis
AU - Olson, James E.
PY - 2015/11/1
Y1 - 2015/11/1
N2 - Patient satisfaction is associated with improved patient compliance with therapy, reduced malpractice risk, and improved job satisfaction among the emergency department (ED) staff [1]. Previous studies have shown numerous factors to be associated with improved patient satisfaction, including effective pain management, effective communication, timeliness of care, empathy, and technical competence [2], [3],[4] and [5]. This study was undertaken to measure patient satisfaction among ED patients and to assess the relationship between patient and physician demographic factors and patient satisfaction.
AB - Patient satisfaction is associated with improved patient compliance with therapy, reduced malpractice risk, and improved job satisfaction among the emergency department (ED) staff [1]. Previous studies have shown numerous factors to be associated with improved patient satisfaction, including effective pain management, effective communication, timeliness of care, empathy, and technical competence [2], [3],[4] and [5]. This study was undertaken to measure patient satisfaction among ED patients and to assess the relationship between patient and physician demographic factors and patient satisfaction.
UR - http://www.scopus.com/inward/record.url?scp=84941248377&partnerID=8YFLogxK
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UR - https://corescholar.libraries.wright.edu/cosm_ncbp/1
U2 - 10.1016/j.ajem.2015.08.023
DO - 10.1016/j.ajem.2015.08.023
M3 - Letter
C2 - 26364146
AN - SCOPUS:84941248377
SN - 0735-6757
VL - 33
SP - 1708
EP - 1709
JO - American Journal of Emergency Medicine
JF - American Journal of Emergency Medicine
IS - 11
ER -