@article{4dfcd67d21f14665993a04397edb4c4c,
title = "Take the HEAT: A pilot study on improving communication with angry families",
keywords = "Angry patients, Communication skills, Empathy, Medical education, Novel tool creation",
author = "Nicolas Delacruz and Suzanne Reed and Ansley Splinter and Amy Brown and Stacy Flowers and Nicole Verbeck and Debbie Turpening and Mahan, \{John D.\}",
note = "Publisher Copyright: {\textcopyright} 2016 Elsevier Ireland Ltd",
year = "2017",
month = jun,
doi = "10.1016/j.pec.2016.12.012",
language = "English",
volume = "100",
pages = "1235--1239",
journal = "Patient Education and Counseling",
issn = "0738-3991",
number = "6",
}