What Higher Education Should Be Teaching About Quality – But Is Not

Larry B. Welnstein, Joseph A. Petrick, Paula M. Saunders

Research output: Contribution to journalArticlepeer-review

Abstract

The writers present the results of a survey designed to determine what topics are actually being taught in quality-related courses in U.S. highereducation. The Malcolm Baldrige National Quality Award Winners survey provided a baseline for what quality topics should be taught, and a survey of U.S. higher education was constructed to determine if any correlation existed between what was taught in quality-related courses and what the experts recommended should be taught. The results indicate a low correlation, and major challenges for quality educators in the U.S. are identified.

Original languageEnglish
Pages (from-to)91-95
Number of pages5
JournalQuality Progress
Volume31
Issue number4
StatePublished - Apr 1998

ASJC Scopus Subject Areas

  • Safety, Risk, Reliability and Quality
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

Disciplines

  • Business
  • Business Administration, Management, and Operations
  • International Business

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